Oct 2010 11

Whitsunday Charter Boat Industry Association

PRESIDENT’S REPORT 2010-2011

 

1. Summary

Welcome to a new financial year and to another year where the WCBIA has a full agenda of issues to address on behalf of its members.

Our membership continues to grow, and over the last twelve months we have welcomed new Members to the Association.

I would like to welcome Nick and Terri Talbot-Price with Ecojet Safari, Steve amp; Toni Ward with Whitsunday Jet Ski Tours, Rich amp; Veronica Walter with Whitsunday Getaway and Julie and Asher Telford with Tongarra, it is great to have you all ‘on board’.

The last 12 months has continued to be difficult for our industry. It has been impossible for any of us not to be affected by the decreased level of visitation to our region over the last 24 months.

We have had it all this year – cyclones, floods, the resultant road closures, a dollar whose value against the currency of our visitors has gone through the roof, and these factors have impacted all within our Industry.

It is imperative that we remain committed to the ongoing development of an industry which has suffered decline, and to ensure that we promote what we collectively have to offer here in the Whitsundays at every given opportunity.

Membership to our Association remains strong and thank you to all Members who continue to invest their valuable time, resources and enthusiasm for the benefits of industry.

Members have continued to be extremely active in Association activities; this assists the achievements of the Association, and ensures it continues to be respected at not just a local level, but also at a state and federal level as a peak industry association.

Before I report on the last twelve months, however, I would like to sincerely thank the management committee team who has once again worked so very hard to address industry issues and manage the operations on behalf of you, the members of the WCBIA.

WCBIA Activities amp; Initiatives

2. Vessel Rating Systems

The Vessel Rating System continues to be an important part of Association ‘life’ and is essential in the maintenance, promotion, justification and marketing of high standards both internally and externally.

All Members vessels are now due for inspection, and out independent assessor Trevor Cook will commence inspections later this year, we will contact you all shortly to arrange inspection dates and times.

The Vessel Rating Systems ‘Rules and Guidelines’ document is a ‘working document’ which allows the VRS Committee to always be open to best practice suggestions, and looking at how the system can be improved for the benefit of our industry.

Trevor Cook our VRS Assessor has diligently taken the ideas and suggestions generated at VRS committee meetings over the last 12 months and put together an updated draft of the new 2011 VRS Rules and Guidelines document. We will release this to Members shortly.

 

3. Vessel Induction Booklets

Vessel Induction Booklets have been in use for 5 years now, and all Members have been to collect their complimentary copies at some point over the years. We continue to have stocks for sale within theWCBIAoffice at a cost to nonWCBIAmembers of $33 each. These booklets are excellent to have on board vessels and are highly regarded by MSQ with whomWCBIAworked in their production. The booklets record best practice within crew training and are vessel specific. Workplace Healthamp; Safety have applauded the use of these booklets and advise they would be a crucial ‘document’ to protect you as an employer in the event of an incident.

4. WCBIA Crew Resource Centre – Meridien Marina’s Support

Many thanks to Meridien Marinas for their ongoing support over the last 12 months. Meridien Marina’s continue to donate the joint office base and Crew Resource Centre at Abel Point Marina, as well as full access to the training room next to Sorrento’s forWCBIAactivities.

The Crew Resource centre is well stocked with information sheets, booklets and posters for crew to take away – it is also the home to a few ‘office pets’ including a bottled stone fish, sea snake, box jellyfish and Irukandji. The crew resource centre opening times have been reduced due to a reduction in administration time, so please call Rachael or Deb if you plan to visit the office.

5. WCBIA Website

Over the last 12 months, Members and Agents have been requesting a new and updated WCBIA website.

We are pleased to advise that Regional Development Australia have granted WCBIA $11,000 for a new website which has been developed by Hamish Hosting and was officially launched by the Minister for Tourism Jan Jarratt at the 2011 WCBIA Annual General Meeting.

The new website is functional, modern, user friendly, and is aimed at potential passengers and agents, as well as members. It is hoped that the website will result in increased traffic to our members and partners websites which will be reviewed with the inbuilt analytical tool.

6. WCBIA Brochures

Late last year we distributed copies of the WCBIA corporate brochure to agents nationwide. Several members have offered to distribute brochures when they do their own brochure run, if you are in a position to also help in this respect please contact Rachael at theWCBIAoffice to arrange the pick-up of brochures.

The Management Committee are planning ways to really promote the ‘tick’ over coming months, and the distribution of corporate brochures will tie in nicely with the launch of our new website.

7. High Standard Operators – Agents Information Session

In March 2011, WCBIA, Great Barrier Reef Marine Park Authority and Eco Tourism Australia presented to 20 local agents and 40 others on High Standard Marine Tourism Operators.

This session was extremely well received, and agents provided excellent feedback regarding the presentations from the three organisations and the ‘on board’ Famil on members vessels that took place at the end of the information session.

The result from the information session is the expression of support from some agents who wish to either sell only WCBIA trips, or for WCBIA vessels to be the ‘preferred’ choice. These requests from agents further developed and resulted in the development of an ‘Onboard Agents’ initiative.

8. ‘On Board Agents’ Initiative

Following the High Standard Agents Information Session, five agents to date have advised that they would like to actively support WCBIA ‘experiences’

They acknowledge that the selling of WCBIA members vessels ensures the following for their customers:

ü  Excellence in Quality and Service

ü  Honesty in Advertising

ü  Clear pricing

ü  Protection amp; Preservation of visited sites

ü  Highest Level of Safety amp; Marine Practices

ü  Strong Environmental Ethics

ü  A Positive Lifetime Experience

WCBIA have organised the production of WCBIA ‘Pick the Tick’ shop window stickers, which will be distributed imminently with a ‘Memorandum of Understanding’ (MoU).

The objectives of the memorandum are to:

  • To promote sustainability amp; best practice in the marine tourism industry
  • To safeguard the marine tourism industry’s competitiveness within the world tourism market by protecting its reputation as a high quality tourism sector.
  • To clarify the use of the WCBIA trademarked amp; certified logo by selling agents.

‘On Board’ Selling agents agree to the following:

  • WCBIA products to be sold as the ‘preferred’ and ‘recommended’ product to customers.
  • WCBIA products to be advertised together, and separate from non WCBIA products. This includes marketing materials and brochures.
  • Agents are only to advertise and use ‘A-Frames’ for WCBIA products.
  • In return, WCBIA will actively promote ‘On Board Agents’ where appropriate (i.e. WCBIA website).
  • Agents are to ensure that the information that they advertise in relation to members vessels is up to date and correct as per the Competition and Consumer Act 2010 (formerly known as the Trade Practices Act).
  • The WCBIA logo is the property of WCBIA and can be removed at any time from agents who have not fulfilled their responsibilities as outlines in points 1.2, 2.1, 2.2 amp; 2.3 of this document.

ETHICS

Signatories to the MoU will endeavour to operate in accordance with the following ethics:

  • To operate in a manner that enhances and preserves the natural, social, cultural and economic values of the marine tourism industry.
  • To act honestly, fairly and with professional courtesy at all times
  • To strive for excellence in quality of service to customers
  • To market and  promote products with integrity and honesty

It is hoped that the combination of the new WCBIA website, in conjunction with the support of our local agents, will result in visitors to our region being guaranteed an exceptional quality trip out into the marine park.

9. WCBIA – Trade Events

Deb Lewis represented WCBIA at the Independent Travel Exchange and Adventure Backpacker and Industry Conference in Sydney at the end of last year.

Deb took the opportunity to talk to agents and industry representatives about WCBIA and what our members provide ‘above and beyond’ legislation, and in turn what this equates to in terms of the overall experience a passenger has on board a WCBIA vessel.

10. WCBIA’s Climate Change and Sustainability Committee (CCamp;SC)

Climate Change continues to be a heavily debated topic, and irrelative of whether you agree with the scientists predictions or not, what we all do agree is that good environmental management is essential for the protection of reef ecosystems.

At a time when Climate Change abatement becomes more important to visitors from three of our key international markets of the UK, Japan and China, the spending of the ‘green dollar’ is predicted to increase.

Most Climate Change mitigation and adaption strategies involve environmental best practice.

WCBIAis committed to the marine industry’s commitment to best practice principles in environmental protection, conservation, management and sustainability within the Great Barrier Reef World Heritage Area. TheWCBIACCamp;SC Members meet each month to discuss current and ongoing issues, ways of reducing our industry’s carbon foot print, and enhancing the resilience of the Reef.

Our Projects amp; Initiatives include:

  • Recycling amp; Waste Management:

 

Twelve months ago, in partnership with Meridien Marina’s the committee worked with Meridien employees to implement recycling facilities at both the Northern and Southern Compounds at Abel Point Marina.

The waste management facilities have been welcomed by vessel owners, crew and visitors and the feedback received about the initiative has been excellent.

The new waste management system has resulted in a reduction in the cubic volume of waste produced by members vessels and a reduction in the volume of general waste going into landfill.

CCamp;S Members are now looking to work with Whitsunday Regional Council in the hope of recycling facilities being introduced at Shute Harbour.

  • Interpretative Signage on the environment at the Marinas:

WCBIAhas been working with Meridien Marina to develop interpretative signage for departure points at Abel Point Marina. The signage will welcome visitors to the Great Barrier Reef World Heritage Area, to promote what this special and distinct area has to offer, and to promote the good environmental practices we have in place to ensure that this unique environment remains pristine. Many thanks to Graphic House who have donated their time to design the sign. The design has been agreed and members should hopefully see these signs erected later this year.

  • Interpretive resources for charter vessels:

 

We are working with QPWS to develop interpretative resources for charter vessels. Education is a key factor in maximising the sustainability of the environment, and interpretive resources will enable us to educate and encourage further professional development of crew.

  • Responsible disposal of cigarette butts initiative

Members often discuss their upset at the number of cigarette butts found in the Marine Park and on the National Park Islands. In order to deal with this problem, marine crew collects cigarette butts and marine debris every time they visit the Islands.

Twelve months ago WCBIA approached the Department of Environment amp; Resource Management (DERM) to erect an environmentally sensitive cigarette butt bin in a particularly problematic area which is Tongue Point Look Out on Whitsunday Island.

CCamp;S Committee crew have taken responsibility for the emptying of this butt bin and the return of the cigarette butts to the mainland for responsible disposal.

This initiative is now well established and DERM are extremely pleased with the correct use of the bins to date.

A very special thank you to Ocean Rafting, Tallship Adventures and Southern Cross Sailing crew who have taken the responsibility for the operational demands of this initiative.

CCamp;S Committee Members have also been trialing the use of personal cigarette butt bins onboard their vessels. Crew on these vessels have been loaning out personal butt bins to passengers who smoke, and asking them to return them for emptying, and also to return them at the end of the trip for cleaning and reuse. The feedback that we have received so far has been excellent, and we still have some of the 300 free personal cigarette butt bins from ‘Butt Free Australia’ for the distribution on Members vessels. Please call by the WCBIA office if you would like to pick some up.

 

11. Crown of Thorns Control Program

Throughout June amp; July 2011, WCBIA members were part of a Crown of Thorns (COTs) assessment project. The project involved a team of 8 divers and a project manager coming down from Cairns to undertake data collection and assessment of some of our region’s most iconic coral reef sites.

Significant COTs outbreaks were found at both Bait Reef and Knuckle Reef and the industry in the Whitsundays joined forces with the Association of Marine Park Tourism Operators (AMPTO) to successfully apply for government funding to deal with this problem.

With the support of WCBIA and our Minister for Tourism Jan Jarrett, State Government funding was secured and in mid-August a long term Whitsunday Crown of Thorns Control Project commenced. This project has provided the opportunity for 20 local young people to commence traineeships on award wages for a period of 6 months, during which time they will complete their Open Water Scuba Course, COTS Control Course, Advanced Adventurer Divers Course, First Aid Couse, Stress and Rescue Divers Course and Oxygen Providers Course. On completion of their 6 months traineeship they will be assisted by the project to enter local industry and secure further traineeships or employment.

A big thanks to all WCBIA Members who have been involved with this project, it is a great conservation effort for our region.

 

12. WCBIA and Government Departments

We continue to strengthen relationships and promote our Association to Australian Government departments and we have actively worked with GBRMPA, Department of Environment and Resource Management (DERM), Department of Employment, Economics, Development and Innovation (DEEDI), Department of Industrial Relations,Tourism Queensland(TQ) Workplace Health amp; Safety (Dive amp; Snorkel Unit), Whitsunday Regional Council plus various Government Ministers over the last 12 months.

Marine Crew continues to be heavily involved in the GMRMPA Eye on the Reef monitoring program andWCBIAcoordinates the Airlie Beach Workshops. It is not unusual to get 40 crew to turn up to these events, and GBRMPA would say that they are the best attended EOTR workshops out of all those held in the GBR region, which is a testament to the high standards crew we are proud to have as part of our operations.

13. Multi-Agency Government Forum – industry issues.

 

WCBIA convened a multi-agency forum back in April and brought together Marine Safety Queensland, Great Barrier Reef Marine Park Authority, Department of Environment and Resource Management, Office of Fair Trading  amp; Whitsunday Regional Council

Items discussed in this meeting included:

•    Legal issues across various agencies regarding industry compliance;

•    Safety standards;

•    Dealing with passenger complaints;

•    Identifying trends from both industry and government agency perspective;

•    Not-for-profit agencies regulating industry verses government agencies;

•    Relevant resourcing issues regarding compliance /standards;

•    Regional tourism industry implications / media coverage and insurance cost implications.

The forum was extremely productive for all agencies, and a good opportunity to information share, we plan to facilitate multi-agency forums on a bi-yearly basis.

14. Tourism Operators Information Meeting

WCBIA, MSQ, GBRMPA and QPWS came together at the end of last year to host a ‘Tourism Operators Information Session’. Sessions were held at both Jubilee Pocket and Hamilton Island, and 80 people attended sessions to listen to industry updates from key personnel who are pertinent in our industry. Feedback from the event was excellent and it is hoped that we will be able to arrange a similar meeting before the end of this year.

15. Australian Maritime Safety Authority – Industry Engagement Session

National Standardisation has been in the planning for a few years now and part of the planning process includes industry engagement. AMSA amp; MSQ were keen to involve WCBIA to arrange their industry engagement session held at the end of last year. Over 100 industry representatives attended the session to find out information on industry reforms.

16. Training and Skills

http://www.a-in-a-circle.com/ann.html

The training, skilling and professional development of those in our industry continues to be a high priority for Association Members. WCBIA have been pleased to support the development of a new training academy in our region ‘Advance Whitsundays’. Advance Whitsundays is based at the Oceanic Dive Facility at Jubilee Pocket and has attracted a wide array of Government subsidies courses for your employees to attend. Advance Whitsundays will lead the way in the professional skilling of your staff, and provide a suite of courses suitable for all levels and types of learner.

17. GBRMPA Tourism Staff Training Course

WCBIAcrew has been trialling the new GBRMPA Tourism Staff Training Course which is hoped will be ready for release in forthcoming months. From what we have seen of the course material so far, it really is an excellent introduction for staff living and working in this World Heritage Area. Feedback from crew has been extremely positive and they comment that it is an interesting and enjoyable course to participate in, with valuable information being delivered by the facilitators.

A special thanks toWCBIAMembers who allowed their crew the time to participate in the trialling of specific modules of the course.

 

18. Whitsunday Regional Council

Deb Lewis amp; Tony Brown made representation earlier this year to a Whitsunday Regional Council Chambers meeting regarding WCBIA standards, initiatives amp; projects. WRC were very concerned that WCBIA were currently struggling financially and that secretariat support had been cut as a result.

Unfortunately they advised that although they have supported industry related projects in the past that they just couldn’t afford to in the near future.

WRC council Members present at the meeting applauded the WCBIA Membership for their commitment to industry and acknowledged the invaluable work that the association carries out on behalf of both its members and industry.

 

19. Great Barrier Reef Tourism Climate Change Action Group (GBRTCCAG)

WCBIAcontinue to represent Members on the Great Barrier Reef Tourism Climate Change Action Strategy Group. We are involved in promoting their strategies to marine tourism operators. We recently produced a detailed strategy document for GBRMPA that outlines whatWCBIAmembers have implemented to date in regards to tackling Climate Change. The feedback from GBRTCCAG is that it is clear thatWCBIAMembers are doing more in Climate Change abatement than any other user groups within the GBR region.

 

20. Dedicated Use Moorings – Private Investment (by operators) / Public Infrastructure moorings

The dedicated use moorings initiative remains on hold until a significant pledge is made by marine park operators to move this project forward. The cost to interested operators of the installation and maintenance of a private mooring in settings 2,3 and 4 for specified times during the day is estimated at $15,000 installation, $5,000 maintenance per annum and $2000 every two years to replace.  Many operators are keen to be part of the initiative, unfortunately feedback from industry over the last 12 months is that due to the economic slowdown and a need to reduce costs, the purchase of a mooring is not viable in the current climate.

GBRMPA have advised that the project is one hold and definitely has not been ‘lost’, and they are able to bring it back to fruition if and when industry comes to them with a significant pledge.

21. Whitsunday Reef Protection Trust (WRPT)

WCBIAcontinues to support the formation of a charitable trust to help protect the reef, parks, islands, marine and natural coastal environment of the Whitsunday Region.  Our Association represents the bulk of the skippered charter fleet in the region and members are keen to aid the development of strategies, tools and infrastructure that will foster safe and environmentally sustainable enjoyment of the Whitsunday Region into the future.

Unfortunately the WRPT Committee have been unable to secure funding to date to move forward this concept, we are hopeful that when the economy strengthens that we will be better placed to secure the funding required.

22. Marine Safe Certification Program

The Marine Safety Committee Airlie Beach (MSCAB), the Whitsunday Charter Boat Industry Association (WCBIA) and Eco Tourism Australia (EA) together with Maritime Safety Queensland (MSQ) have over the last seven years developed a cutting edge marine safety certification program to standards suitable for Australian Accreditation under Tourism Accreditation Australia Limited.

The major objective of this program is to encourage commercial marine operators to implement best practice maritime safety standards into their operations, thus ensuring a perpetual culture of safety at all levels within their businesses.

To arrive at this point, the organisations outlined above, have collectively invested many hundreds of hours and tens of thousands of dollars.

We are now at a point where the Marine Safe Online Accreditation Program is now ‘live’, and 11WCBIAMembers are now ‘Marine Safe’ certified.

The main objective over the last 12 months has been to secure further funding to develop the benefits of certification to operators. Unfortunately funding opportunities have been scarce as Governments not assigned ‘pots of funding’ for this area of industry.

23. Airlie Beach Access Issues

The last wet season was a problematic one for industry, resulting in the closure of the Bruce Highway and Shute Harbour – Proserpine Road for 19 days in total. Road closures of this many days results in huge issues for our industry.

Access issues were discussed at the Tourism Industry Recovery Forum that was held by State Government at Shingly Beach recently.

Government gave an overview of the issue:

  • 50% of Queensland roads damaged during the 2010-2011 wet season;
  • The Federal Government has allocated a recovery budget of $4.4 billion to repair Queensland Roads – however this money has to be used within a short timescale. It is impossible for Queensland to meet the deadline for access and use the money allocated, as Queensland only has access to 60% of the materials needed and limited labour resources (resulting from the demand for labour from the mines).
  • Department of Employment, Economic Development and Innovation has identified the

flooding hot spots and advised that they are of priority for future development.

      

CHANGES IN LEGISLATION

24. Marine Safety Reform – NationalStandardisation across the States

Australia has 8 different administrations regulating commercial vessel safety in Australian Waters. Maritime reform is intended to replace these systems, with one national maritime safety regulatory system for all commercial vessels which will establish and maintain national uniformity in safety standards, regulation and administration:

From January 2013, the way commercial vessel safety in Australia is regulated and operated will change in three ways:

  • A proposed Maritime Safety (National Law) Act will apply to operations of the domestic commercial vessel fleet;
  • A National System for Commercial Vessel Safety (National System) will operate in all states and territories;
  • The Australian Maritime Safety Authority (AMSA) will become the National Regulator of the National System.

The benefits of the proposed National System will be:

  • A simplification of maritime safety laws;
  • The clear and consistent application of nationally agreed standards across the country;
  • Making it easier for seafarers and their vessels to work and move through the nation without barriers;
  • A uniform approach to safety requirements.

In the meantime, between now and 2013, domestic commercial vessel operators will:

  • Continue to be supported by your local maritime safety authority;
  • Continue to pay fees and charges as determined by your local maritime safety authority;
  • Continue to receive the same high level of service.

Many of us welcome the theory of standardisation, however potentially we will face many issues, including an increase in crew training costs and a lack of accredited training providers. It would appear that there will be more financial impost placed on industry when standardisation occurs. It is therefore imperative thatWCBIAstays vigilant with proposals and changes, and we have consulted with Brisbane Marine Safety Committee regarding AMSA releases and consultations.

25. Tourism in Protected Areas amp; Eco-Certification

The Tourism in Protected Areas (TIPA) initiative has been under development by the Queensland Government, in Partnership with the tourism sector for a number of years.

On 26th May 2011, TIPA was finalised and released for implementation by the Queensland Government. TIPA provides a framework for managing tourism on national parks.

The aim of TIPA is to encourage the ongoing development of sustainable nature based tourism operations in some of the most iconic parks within Queensland’s protected area estate.

The Tourism in Protected Areas (TIPA) framework aims to address a number of very important and long-standing issues for operators conducting tours in national parks.

It aims to ensure that environmental sustainability remains at the forefront of the management of Queensland’s iconic national parks. Many of these areas are World Heritage areas—internationally renowned and recognised for their natural features and biodiversity.

The main components within TIPA include:

  • Fifteen-year agreements
  • Reduced administration and costs for operators by having one renewal every 10 years rather than every three years
  • Quarterly returns instead of monthly ones.
  • All Operators in the Whitsunday Region of the GBR must be Eco-Certified.

26. Diving and Snorkelling legislation

 

On 10 May 2011, the Minister for Education and Industrial Relations introduced into Parliament the Work Health and Safety Bill 2011 and the Safety in Recreational Water Activities Bill 2011. The release of these bills are part of the ongoing national harmonisation of work health and safety laws.

Workplace Health amp; Safety Queensland have advised that they will come to the Whitsundays

in coming months to hold information sessions to explain the changes.

 

 

27. MSQ – Safety Management Systems

 

To comply with Queensland law and the National Standards for Commercial Vessels, the owner

and/or the master must keep and maintain operating documents that serve as a Safety Management System (SMS).

SMS requirements changed on 1st October 2010 and all registered commercial and fishing ship owners/masters were required to make the necessary changes to their ship’s operating documents by that date.

The replacement of Uniform Shipping Laws Code (USL Code) Section 15 with the National Standard for Commercial Vessels (NSCV) Part E affects the information that must be recorded in your ship’s records and operating documents.

All registered commercial and fishing ship owners/masters were required to make the necessary changes to their ship’s operating documents by 1 October 2010. This includes owners/masters of registered ships 8 metres (m) or less. To comply with these changes you must add some extra documents to your existing ship’s operating documents (for ships greater than 8 m) or ship’s records (for ships 8 m or less). You must adjust the examples to reflect the actual practices on your vessel as your ships documents are legal reflections of the safety practices and procedures on your ship.

28. WCBIA Representation:

WCBIAcontinues to have representation on many different forums and committees, please see the list below that outline where our Association is represented, and this is by no means a finite list:

  • Ministers Tourism Parks Forum
  • Whitsunday Local Marine Advisory Committee
  • Whitsunday Marine Stingers Management Committee
  • Association of Marine Park Tourism Operators
  • Marine Safe Steering Group
  • Whitsunday Bareboat Operators Association
  • GBRMPA Eye On The Reef
  • Great Barrier Reef Tourism Climate Change Action Group
  • Dive Wreck Steering Group (TW)
  • Tourism and Recreation Reef Advisory Committee

 

Current WCBIA Committees include;

  • Management Committee
  • VRS/Standards Committee
  • Compliance Committee
    • Marketing Committee
    • Climate Change amp; Sustainability Committee

We encourage any members that would like to become more involved in Association Activities to consider joining some of the above committees. Your participation and input directly assists both the Association and Industry in the improvement of standards and practices.

29. WCBIA Financials

WCBIA has continued to be challenged financially over the last 12 months. Our financials have been strained due to numerous factors including the large exhaustion on our finances dealing with the termination of a non-compliant member in the previous financial year.

The legal fees we paid out last year greatly reduced the finances that we were able to roll over into the 2010-2011 financial year. This was further impacted by the non-payment of membership fees by some members which unfortunately resulted in the termination of their membership, and as a result Fantasea and Whitsunday Marine Academy are no longer members of WCBIA.

Legal fees and the reduction in received membership fees, in conjunction with no funding from Government resulted in WCBIA’s operational budget being reduced significantly, and last financial year we made the decision to reduce costs by reducing our Coordinator and Administrator Rachael Bell down to 2 days per week, and Deb Lewis  our Secretary 1 day per week.

Many thanks to both ladies who in addition to taking a reduction in hours also worked on a voluntary basis for 2 months in December and January, and a further 2 months in June amp; July, we appreciate your commitment to WCBIA and our industry.

30. Donation to WCBIA

Many thanks to Maria Dwyer from Oceanic Brokers who donated $5000 to WCBIA last financial year. Maria is a strong advocate of WCBIA and an ambassador for our industry. We greatly appreciated her support and donation.

 

31.  The year ahead…..

Each year brings its own set of issues and the ‘big ticket items’ for our association moving into 2010-2011 will be:

  • Increase direct lobbying in line with addressing industry wide issues including carbon

tax and removal of fuel subsidies.

  • Industry specific issues including the calculation of Environmental Maintenance

Charges and poor standard operators

  • Review and Increase WCBIA membership, levels and incentives.
  • Redevelop and better utilize the WCBIA website as a communications medium for

WCBIA associates and members to the marketplace and agents.

  • Raising awareness of WCBIA in the marketplace.
  • Increased awareness and financial viability through corporate sponsorship/alliance

partners (government and private sector).

We are looking forward to some great work from the Management Committee this year, and are planning a year where we will really promote and market the importance of ‘picking the tick’ to agents, government departments and RTO’s. The launch of our new website is the perfect arena in which to approach all interested parties and to remind them what our members have to offer that is ‘over and above’ the standards of others in industry.

I wish you all the best for the 2011 to 2012 financial year!

Tony Brown

WCBIA President

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